Vorfälle, die auf der Statusseite für SupportMail gemeldet wurden https://status.supportmail.dev/de https://d1lppblt9t2x15.cloudfront.net/logos/60f38ddae75363e654b681ba0ce14297.png https://status.supportmail.dev/de de https://status.supportmail.dev/de Fri, 11 Jul 2025 18:05:30 +0000 https://status.supportmail.dev/de#f19101928f6226edfebcd7efbad8f78980c6aba09a13d7ecc378d62ac2fe12e9 Main Bot wiederhergestellt https://status.supportmail.dev/de Fri, 11 Jul 2025 18:02:29 +0000 https://status.supportmail.dev/de#f19101928f6226edfebcd7efbad8f78980c6aba09a13d7ecc378d62ac2fe12e9 Main Bot ist ausgefallen https://status.supportmail.dev/de Mon, 07 Jul 2025 14:05:09 +0000 https://status.supportmail.dev/de#efda303414a7600511907bac5f87329c2b615b3929c8a33e430556251c5fb8cc Main Bot wiederhergestellt https://status.supportmail.dev/de Mon, 07 Jul 2025 14:02:09 +0000 https://status.supportmail.dev/de#efda303414a7600511907bac5f87329c2b615b3929c8a33e430556251c5fb8cc Main Bot ist ausgefallen https://status.supportmail.dev/de/incident/615063 Sun, 06 Jul 2025 18:44:00 -0000 https://status.supportmail.dev/de/incident/615063#fa431d0fa94cdd4e1398d8c3d84e0859b0a76351e0a31e5f3fe5382fcc9006a0 Fixes applied https://status.supportmail.dev/de/incident/615063 Sun, 06 Jul 2025 18:38:00 -0000 https://status.supportmail.dev/de/incident/615063#7e58e698bc86d522b426ab40e156637ce421a78451af7e0bd44a9ed60292cace Cause identified, applying fixes shortly https://status.supportmail.dev/de/incident/615063 Sun, 06 Jul 2025 18:31:00 -0000 https://status.supportmail.dev/de/incident/615063#524be1ad7486fa4cd0fc72ea82069fbbaaddb280250b4daa854583bb3c6e67f1 I'm aware of this issue, I'm on it. https://status.supportmail.dev/de/incident/615004 Sun, 06 Jul 2025 14:35:00 +0000 https://status.supportmail.dev/de/incident/615004#d190ff3961df4900870a0fe4e78368aa8cc884b266a23647056778a24a09fbb4 Wartung abgeschlossen https://status.supportmail.dev/de/incident/614972 Sun, 06 Jul 2025 14:33:51 -0000 https://status.supportmail.dev/de/incident/614972#836d7249f1451f7cb77af6fcbdb3c03e770c57fbad7b42ae2e8b291ca13649ca I'm performing a big maintenance. This will take some time. https://status.supportmail.dev/de/incident/614972 Sun, 06 Jul 2025 14:25:00 +0000 https://status.supportmail.dev/de/incident/614972#34c0c51255aa222f937d2138db2f2f6c24a940f5214ea9fab85b0ab239f45c6d Wartung abgeschlossen https://status.supportmail.dev/de/incident/614972 Sun, 06 Jul 2025 14:02:59 -0000 https://status.supportmail.dev/de/incident/614972#836d7249f1451f7cb77af6fcbdb3c03e770c57fbad7b42ae2e8b291ca13649ca I'm performing a big maintenance. This will take some time. https://status.supportmail.dev/de/incident/615004 Sun, 06 Jul 2025 14:00:00 -0000 https://status.supportmail.dev/de/incident/615004#1bc4d299a8f9f342a120ece9f2c83686012e5cbb9fd97faa1a6bd402596db06b I'm updating the homepage to fit the new bot version https://status.supportmail.dev/de/incident/614972 Sun, 06 Jul 2025 13:24:23 -0000 https://status.supportmail.dev/de/incident/614972#836d7249f1451f7cb77af6fcbdb3c03e770c57fbad7b42ae2e8b291ca13649ca I'm performing a big maintenance. This will take some time. https://status.supportmail.dev/de/incident/614972 Sun, 06 Jul 2025 12:45:00 -0000 https://status.supportmail.dev/de/incident/614972#836d7249f1451f7cb77af6fcbdb3c03e770c57fbad7b42ae2e8b291ca13649ca I'm performing a big maintenance. This will take some time. https://status.supportmail.dev/de/incident/610359 Fri, 27 Jun 2025 21:00:00 +0000 https://status.supportmail.dev/de/incident/610359#41022aca6010e9e472c835b32c68345a6b5de26c740ee4c0208bd3086c126ab4 Wartung abgeschlossen https://status.supportmail.dev/de/incident/610359 Fri, 27 Jun 2025 21:00:00 +0000 https://status.supportmail.dev/de/incident/610359#41022aca6010e9e472c835b32c68345a6b5de26c740ee4c0208bd3086c126ab4 Wartung abgeschlossen https://status.supportmail.dev/de/incident/610359 Fri, 27 Jun 2025 20:46:00 -0000 https://status.supportmail.dev/de/incident/610359#b76f12924d49a6b7e7ff480cc0f4335d3052d495e58e708d20ade22406faa2b2 The homepage is migrated from a self-host to Cloudflare. https://status.supportmail.dev/de/incident/610359 Fri, 27 Jun 2025 20:46:00 -0000 https://status.supportmail.dev/de/incident/610359#b76f12924d49a6b7e7ff480cc0f4335d3052d495e58e708d20ade22406faa2b2 The homepage is migrated from a self-host to Cloudflare. https://status.supportmail.dev/de/incident/609671 Thu, 26 Jun 2025 17:11:00 -0000 https://status.supportmail.dev/de/incident/609671#f85099760f0bf8e36f274e722b16512a3a10359439753a3074020a6dcda13043 Login is working again. https://status.supportmail.dev/de/incident/609671 Thu, 26 Jun 2025 17:11:00 -0000 https://status.supportmail.dev/de/incident/609671#f85099760f0bf8e36f274e722b16512a3a10359439753a3074020a6dcda13043 Login is working again. https://status.supportmail.dev/de/incident/609671 Thu, 26 Jun 2025 15:12:00 -0000 https://status.supportmail.dev/de/incident/609671#c7b8c4414c044d464934f8b7a25e73b3b3e89ea96f0f23d0a28665bc08ebb5f6 I know the root cause of this issue and I will get on this as soon as I can. https://status.supportmail.dev/de/incident/609671 Thu, 26 Jun 2025 15:12:00 -0000 https://status.supportmail.dev/de/incident/609671#c7b8c4414c044d464934f8b7a25e73b3b3e89ea96f0f23d0a28665bc08ebb5f6 I know the root cause of this issue and I will get on this as soon as I can. https://status.supportmail.dev/de Sat, 21 Jun 2025 21:47:34 +0000 https://status.supportmail.dev/de#65f24100d09864d5b5164b8f8a308add1975c9039e22dbe4457bb64af32b3cdf Main Bot wiederhergestellt https://status.supportmail.dev/de Sat, 21 Jun 2025 21:45:43 +0000 https://status.supportmail.dev/de#65f24100d09864d5b5164b8f8a308add1975c9039e22dbe4457bb64af32b3cdf Main Bot ist ausgefallen https://status.supportmail.dev/de/incident/606634 Sat, 21 Jun 2025 01:54:25 +0000 https://status.supportmail.dev/de/incident/606634#8ec47e66273b2e24be155262844f21b17c34372192e377c64c6f0deab79404b5 Wartung abgeschlossen https://status.supportmail.dev/de/incident/606634 Sat, 21 Jun 2025 01:54:25 -0000 https://status.supportmail.dev/de/incident/606634#6d5f4ced28e28e3ee695b85e1513b339868c5842dd6d6811f43781a9c5cd53f7 I'm applying some fixes. https://status.supportmail.dev/de Sat, 21 Jun 2025 01:54:12 +0000 https://status.supportmail.dev/de#7473ba6577029f28caefb0d4d23e200714bb039591c55528f65612ffd2460e9a Main Bot wiederhergestellt https://status.supportmail.dev/de Sat, 21 Jun 2025 01:45:10 +0000 https://status.supportmail.dev/de#7473ba6577029f28caefb0d4d23e200714bb039591c55528f65612ffd2460e9a Main Bot ist ausgefallen https://status.supportmail.dev/de/incident/606634 Sat, 21 Jun 2025 01:41:00 -0000 https://status.supportmail.dev/de/incident/606634#6d5f4ced28e28e3ee695b85e1513b339868c5842dd6d6811f43781a9c5cd53f7 I'm applying some fixes. https://status.supportmail.dev/de/incident/605398 Wed, 18 Jun 2025 23:18:39 +0000 https://status.supportmail.dev/de/incident/605398#87e3aae6a9b6c15c6671886372eeb6c738e626a4408511b70b768fa20bd1d264 Wartung abgeschlossen https://status.supportmail.dev/de/incident/605398 Wed, 18 Jun 2025 23:18:39 -0000 https://status.supportmail.dev/de/incident/605398#ae5f2f52ee7e2a76398dc35244bfa481968a6460dc36f32865e66ebc42d27392 I hope that those fixes will address several issues with the /ticket-create command and anon-tickets. https://status.supportmail.dev/de/incident/605398 Wed, 18 Jun 2025 22:58:40 -0000 https://status.supportmail.dev/de/incident/605398#ae5f2f52ee7e2a76398dc35244bfa481968a6460dc36f32865e66ebc42d27392 I hope that those fixes will address several issues with the /ticket-create command and anon-tickets. https://status.supportmail.dev/de Wed, 18 Jun 2025 22:57:38 +0000 https://status.supportmail.dev/de#49c0954b57b610bb3cfe1e6f220e4f1863787219e2c81d28a16bb110e48abdb7 Main Bot wiederhergestellt https://status.supportmail.dev/de Wed, 18 Jun 2025 22:42:38 +0000 https://status.supportmail.dev/de#49c0954b57b610bb3cfe1e6f220e4f1863787219e2c81d28a16bb110e48abdb7 Main Bot ist ausgefallen https://status.supportmail.dev/de/incident/605398 Wed, 18 Jun 2025 22:40:00 -0000 https://status.supportmail.dev/de/incident/605398#ae5f2f52ee7e2a76398dc35244bfa481968a6460dc36f32865e66ebc42d27392 I hope that those fixes will address several issues with the /ticket-create command and anon-tickets. https://status.supportmail.dev/de Wed, 18 Jun 2025 13:01:24 +0000 https://status.supportmail.dev/de#26f3044df5c00a55e67c93bd53fac67a8d3b6e8d87f6a74ef6bb525929078146 Homepage wiederhergestellt https://status.supportmail.dev/de Wed, 18 Jun 2025 12:56:21 +0000 https://status.supportmail.dev/de#26f3044df5c00a55e67c93bd53fac67a8d3b6e8d87f6a74ef6bb525929078146 Homepage ist ausgefallen https://status.supportmail.dev/de/incident/603540 Mon, 16 Jun 2025 00:02:00 +0000 https://status.supportmail.dev/de/incident/603540#3d0a7235fcffb2601110782c141ca6dc83b51afa72db0f4211ba0fda21ebb99b Wartung abgeschlossen https://status.supportmail.dev/de/incident/603540 Mon, 16 Jun 2025 00:01:27 -0000 https://status.supportmail.dev/de/incident/603540#4b7d73c57ce36ceedd418055c17d35f84d6d1b479de5ae65159830bf0b4c9e33 The homepage gets moved to a new server. https://status.supportmail.dev/de/incident/603540 Sun, 15 Jun 2025 23:31:04 -0000 https://status.supportmail.dev/de/incident/603540#4b7d73c57ce36ceedd418055c17d35f84d6d1b479de5ae65159830bf0b4c9e33 The homepage gets moved to a new server. https://status.supportmail.dev/de/incident/603540 Sun, 15 Jun 2025 21:56:00 -0000 https://status.supportmail.dev/de/incident/603540#4b7d73c57ce36ceedd418055c17d35f84d6d1b479de5ae65159830bf0b4c9e33 The homepage gets moved to a new server. https://status.supportmail.dev/de/incident/603523 Sun, 15 Jun 2025 21:51:54 -0000 https://status.supportmail.dev/de/incident/603523#15cbbf59b1055d423d2c4a40219ad0ca738927fe64f01cedcad182455b40464c This maintenance focuses on enhancing type safety throughout the codebase and refactoring configuration management. The update includes dependency updates, code consistency improvements, and cleanup of unused components to improve overall system reliability and maintainability. https://status.supportmail.dev/de/incident/603523 Sun, 15 Jun 2025 21:50:00 +0000 https://status.supportmail.dev/de/incident/603523#7af7c2aa63acf3782602c5a7a78431bf68906220bcf435071b2c11e4749e0d6d Wartung abgeschlossen https://status.supportmail.dev/de Sun, 15 Jun 2025 21:46:22 +0000 https://status.supportmail.dev/de#cc6f802b1a6f2cd5aa0f355474549209222520f3c53c6313b7861b6bb7e9e5dd Main Bot wiederhergestellt https://status.supportmail.dev/de Sun, 15 Jun 2025 21:31:21 +0000 https://status.supportmail.dev/de#cc6f802b1a6f2cd5aa0f355474549209222520f3c53c6313b7861b6bb7e9e5dd Main Bot ist ausgefallen https://status.supportmail.dev/de/incident/603523 Sun, 15 Jun 2025 21:30:00 -0000 https://status.supportmail.dev/de/incident/603523#15cbbf59b1055d423d2c4a40219ad0ca738927fe64f01cedcad182455b40464c This maintenance focuses on enhancing type safety throughout the codebase and refactoring configuration management. The update includes dependency updates, code consistency improvements, and cleanup of unused components to improve overall system reliability and maintainability. https://status.supportmail.dev/de/incident/600153 Tue, 10 Jun 2025 13:50:51 +0000 https://status.supportmail.dev/de/incident/600153#ace85f57637c07c3e84acc49308c5b05febd4a457628ccd7cc3180ee3eb77e09 Wartung abgeschlossen https://status.supportmail.dev/de/incident/600153 Tue, 10 Jun 2025 13:50:51 +0000 https://status.supportmail.dev/de/incident/600153#ace85f57637c07c3e84acc49308c5b05febd4a457628ccd7cc3180ee3eb77e09 Wartung abgeschlossen https://status.supportmail.dev/de/incident/600153 Tue, 10 Jun 2025 13:45:51 -0000 https://status.supportmail.dev/de/incident/600153#87a2e78fe8e7f41718aec4517fa555986ffa1f5c5aa2444c51513f928eba899f Quickly restarting the bot & homepage to apply a fix and to add a heartbeat endpoint to the api and homepage. https://status.supportmail.dev/de/incident/600153 Tue, 10 Jun 2025 13:45:51 -0000 https://status.supportmail.dev/de/incident/600153#87a2e78fe8e7f41718aec4517fa555986ffa1f5c5aa2444c51513f928eba899f Quickly restarting the bot & homepage to apply a fix and to add a heartbeat endpoint to the api and homepage. https://status.supportmail.dev/de/incident/598720 Sat, 07 Jun 2025 17:58:00 -0000 https://status.supportmail.dev/de/incident/598720#8937f9759ee8bd3ebf2911857f5588b917344d34be101c489c37d115b5b0cbd5 Bot is up again https://status.supportmail.dev/de/incident/598720 Sat, 07 Jun 2025 16:58:00 -0000 https://status.supportmail.dev/de/incident/598720#e73d3fe8c49ec1ec45f8749da7cf2583113824349876ac2537650d33d30927be The server suddenly restarted itself https://status.supportmail.dev/de Fri, 06 Jun 2025 12:10:28 +0000 https://status.supportmail.dev/de#6bba9cbea4a17e7ad83611911dae937b1f9e9efad862c8cd57e0b882dfcd201b Main Bot wiederhergestellt https://status.supportmail.dev/de Fri, 06 Jun 2025 12:07:28 +0000 https://status.supportmail.dev/de#6bba9cbea4a17e7ad83611911dae937b1f9e9efad862c8cd57e0b882dfcd201b Main Bot ist ausgefallen https://status.supportmail.dev/de/incident/559798 Sat, 10 May 2025 19:00:13 +0000 https://status.supportmail.dev/de/incident/559798#a5f13448cc528e7f3374df199a9d22c77f61c6744cc78810cb2d1b01e91ac853 Wartung abgeschlossen https://status.supportmail.dev/de/incident/559798 Sat, 10 May 2025 18:55:13 -0000 https://status.supportmail.dev/de/incident/559798#e160e1f453552261c7c3fbedac9c9ba76f18cc6a505c778703aa8249dadaf4b1 There is an issue with the translations and with the guided ticket setup. A restart will be performed to push updates. https://status.supportmail.dev/de Wed, 07 May 2025 18:23:59 +0000 https://status.supportmail.dev/de#758c5babc81463adb5ebca0dd4e81dc4578f59ca33965b40dfea7039336dfc2f Main Bot wiederhergestellt https://status.supportmail.dev/de/incident/558228 Wed, 07 May 2025 18:23:00 -0000 https://status.supportmail.dev/de/incident/558228#c85720d82a526247c45e5a54df7f26acb055d8c476f1f1ea3a5e5fc3d359995d ### Issues resolved. https://status.supportmail.dev/de Wed, 07 May 2025 18:22:38 +0000 https://status.supportmail.dev/de#758c5babc81463adb5ebca0dd4e81dc4578f59ca33965b40dfea7039336dfc2f Main Bot ist ausgefallen https://status.supportmail.dev/de/incident/558228 Wed, 07 May 2025 17:55:00 -0000 https://status.supportmail.dev/de/incident/558228#e987484173483ba94e1a3c44e3f2974260d5c3a248b98342396b94c39ac04efb Issue found. Applying fixed in the next 30 minutes. Please don't try to set up tickets right now! https://status.supportmail.dev/de/incident/558228 Wed, 07 May 2025 17:17:00 -0000 https://status.supportmail.dev/de/incident/558228#19cca8d871fc89a73646f66470ce62e5ca0b90bd7d2921384bf6f2e99bc867ee Ticket forum creation may not work due to something with the tags. Sentry: https://supportmail.sentry.io/issues/40620206/events/36b6cc606e474f1b9e173f0e5a39a5a4/ https://status.supportmail.dev/de/incident/556453 Sun, 04 May 2025 21:00:00 -0000 https://status.supportmail.dev/de/incident/556453#716e06108fee7d5066c126fe38310279738186c961c05b39c609e34f3eec0644 Maintenance was performed. [Details](https://discord.com/channels/1064594649668395128/1113896662914572368/1368682564214194239) https://status.supportmail.dev/de Sun, 04 May 2025 20:57:18 +0000 https://status.supportmail.dev/de#64ba3ddc499c0c84ea6db56d9c42e05c797128ed7add53ed7d3e4eba3e2a7ea1 Main Bot wiederhergestellt https://status.supportmail.dev/de Sun, 04 May 2025 20:31:13 +0000 https://status.supportmail.dev/de#64ba3ddc499c0c84ea6db56d9c42e05c797128ed7add53ed7d3e4eba3e2a7ea1 Main Bot ist ausgefallen